Return & Refund Policy

At ivka.in, we care about your hygiene and safety. Please read our return and refund policy carefully before making a purchase.

1. Returns
   Due to the nature of hygiene products like sanitary pads, napkins, and tissues:
   We do not accept returns for opened or used products.
   Returns are only accepted if:
   The product is damaged, or
   You received the wrong item
2. Return Request
   You must request a return within 48 hours of delivery.
   To request a return, contact us with:
   Order ID
   Product photo/video proof
3. Refunds
   Once your return is approved, the refund will be processed.
   Refund will be issued to:
   Original payment method, or
   Store credit (if applicable)
   Refund time: 5–7 working days
4. Exchange Policy
   We offer exchange only under limited conditions:
   Exchange is allowed if:
   You received a damaged product, or
   You received the wrong item
   Exchange Conditions:
   Request must be raised within 48 hours of delivery
   Product must be unused, unopened, and in original packaging
   Valid proof (photo/video) is required
   Exchange Process:
   After approval, we will arrange a replacement shipment
   The exchanged product will be delivered within 10-15 days.
   In case the product is unavailable, you may choose:
   Refund, or
   Store credit
5. Non-Returnable Items
   We do not accept returns for:
   Opened or used products
   Products without original packaging
   Products damaged due to misuse
6. Cancellation
   Orders can be cancelled before dispatch only.
   Once shipped, cancellation is not allowed.
7. Contact Us
   For any return or refund queries, contact us:
   Email: info@ivka.in
   Phone: 9470782480